Returns & Exchanges

The Yorkville Quality Standard

At Luca & Livia, our commitment to excellence is absolute. Each piece in our collection is hand-inspected at our Toronto atelier to ensure it meets our rigorous standards of craftsmanship before beginning its journey to you.

To maintain the exclusivity of our curated summer edits and our complimentary shipping service, all selections are considered final sale.

Quality Assurance: In the rare event that an item does not arrive in pristine condition, we invite our clients to contact our concierge within 48 hours of delivery. To facilitate a bespoke resolution, we kindly request:

1. Visual Documentation: High-resolution photographs showcasing the area of concern.

2. Video Verification: A brief video reflecting the item in its original boutique packaging.

Once our quality team has verified the arrival condition, we will prioritize a premium replacement to be dispatched to your residence immediately.

Thank you for choosing Luca & Livia—where quality is never compromised.